Shipping policy

Shipping Policy

Thank you for shopping with Elmore at shopelmore.com. This Shipping Policy explains the delivery options and shipping charges currently available for orders placed through our online store.

Shipping Within Pakistan

We deliver across Pakistan to locations supported by our courier partners.

Standard Shipping Charges

For orders below PKR 2,500, the applicable standard shipping charge may be:

  • PKR 199, or
  • PKR 230

The exact shipping charge depends on the products in your cart and the applicable shipping profile. Your final shipping charge will always be shown at checkout before you complete your order.

Free Shipping

Orders of PKR 2,500 or more qualify for free standard shipping within Pakistan, where applicable.

Certain products may also qualify for free shipping regardless of order value. Any applicable free-shipping benefit will automatically be reflected at checkout.

International Shipping

International shipping is available for eligible products and supported destinations.

The current standard international shipping rate for eligible orders is PKR 5,600.

International availability may depend on the destination and the products being ordered. The checkout page will confirm whether delivery is available to your address and will display the final applicable shipping charge before payment.

Order Processing and Dispatch

Orders are prepared for dispatch after order verification and payment confirmation, where applicable.

We aim to process and dispatch orders as promptly as possible. Processing and delivery times may vary depending on:

  • Delivery location
  • Courier operations
  • Public holidays
  • Weather conditions
  • High-order-volume periods
  • Other circumstances outside our reasonable control

Any delivery timeframe shown at checkout or communicated by our customer support team should be considered an estimated timeframe and not a guaranteed delivery date.

Order Tracking

Where courier tracking is available, tracking information may be provided once your order has been dispatched.

Please note that courier tracking systems may sometimes take time to display the latest shipment status after an order has been collected.

Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please review your delivery information carefully before completing your purchase.

If you notice an error in your delivery details after placing an order, contact us as soon as possible. Once an order has already been dispatched, we may not be able to change the delivery address.

Delivery Delays and Unsuccessful Delivery

Although we work with courier partners to deliver orders efficiently, delays may occasionally occur.

Delivery may be affected if:

  • The delivery address is incomplete or incorrect
  • The recipient cannot be contacted
  • The recipient is unavailable at the time of delivery
  • The courier is experiencing operational delays
  • The destination is temporarily outside the courier's serviceable area
  • Events outside our reasonable control affect transportation or delivery

If you experience an issue with your shipment, please contact us and we will assist you using the information available from the courier.

Shipping Charges and Returns

Shipping charges are non-refundable where stated in our Refund Policy.

Returns, exchanges and refunds are handled separately according to the terms of our Refund Policy.

Final Shipping Charge

Because different products may use different shipping profiles, the shipping amount displayed at checkout for your specific order and delivery address is the final applicable shipping charge.

Contact Us

For questions regarding shipping, delivery or an existing order, please contact:

Elmore
Email: info@shopelmore.com
Phone: +92 344 7356673
Website: shopelmore.com